All About Hospitality

A Tip To Remember When Dealing With Difficult Customers Is To Utilize The Right Words

August 11th, 2010

When it comes to any business good customer service plays an integral role in a successful business. In many cases customers are the key components in any business as they are the individuals who pay the bills. Employers must let their employees go through extensive customer service training so they will know how to approach customers and handle various situations which involves their own decision and discretion. Employees after all are not expected to run to their supervisor’s sides every time a customer walks in.

Sometimes, you also have to deal with customer complaints. Yet there will be plenty of opportunities for an employee who is correctly trained who will be able to deal situations with the necessary grace and ease which means the supervisor won’t be required to assist. However, there are certain customers who demand more than the store or business could offer. You will quickly find that these people are rude, but in many cases they are also difficult to please. You may be doing something or you may not. Regardless of the reasons involved, you as the employee will be required to deal with each difficult customer in the best way possible. Here are some useful tips for you.

1.    Keep your cool

It’s vital to remain calm, while remembering that you must not let the customer get to you. Sometimes, customers just want to get your attention and see what you would do. You will also hear disparaging and rude remarks that may may you experience some humilation and embarrassment. Fight that urge to talk back. Even if it’s difficult. You will never win in this situation. If you do get him to see your point, that customer wouldn’t probably go back again.

2.    Use the right words

If a customer wants something that is thought to be against company policy or even makes certain requests that may be impossible, don’t just say “no” to the customer straight away. Let him hear exactly what he wants. Tell him that you’ll see what you can do to cater to his needs and that you’ll definitely work things out. Give him some options and let him choose. In most cases, this is simply what the customer wants. Additionally if you’re lucky the discussion will usually end there.

3.    Be attentive

Be attentive to your customer is a vital key ingredient when it comes to good customer service. It’s important that you focus solely on the customer while listening to all that they say. Keep eye contact and don’t move around. Sometimes, your body language is what annoys them, escalating the situation to the next level. Showing that you care will help resolve the conflict. Show added concern.

4.    Admit your mistakes

In some circumstances there will be times when you see yourself losing control of your temper by provoking the situation even more. You will realize that a customer who is provoked won’t be easy to handle. Yet, if this does happen, take the time to apologize. If you think the situation is getting out of hand, then it’s time to call your supervisor in.

5.    Know when to draw the line

You may think that it’s okay for you to receive the humiliation and mockery from a demanding customer. Physical abuse is another thing. Bear in mind that you as the employee are there to serve customers, which means that you should expect to be treated with the same level of respect that many others receive also. If your customer threatens or is about to do something to you, then I guess it’s about time that you fight back. Why not take the time to retrieve your pepper spray gun or pepper spray from your pocket and do what you are required to do to defend yourself. Be sure that you use this only when the threat or danger is imminent.

Dealing with difficult customers and being able to resolve it play a big role in both the success of your career and the business of your employer. Handling customer complaints well will definitely make you feel good about yourself.

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How To Personalize Your Trade

August 9th, 2010

guarantee to educate your present customers relate to what you do. Regardless of how many clients you have, you need something in place to keep them up-to-date on what you and your new xerox toners are capable of.

Recently a listmate on a discussion group I participate in mentioned that she lost business to another vendor because her client didn’t know that she could provide that particular service. How much new xerox toners was you losing because your local clients don’t have a clue what you do?

Set up a loyalty program designed to keep your current clients coming back for more. Depending on your business, you might want to send out coupons, freebies or even simply send out an update of the types of products/services you offer.

The nice matter relate to a majority of these approaches is their low price. Regardless of your business’s location, make sure to study your local competitors’ marketing methods and see what works. the merit of generating the cards by yourself is the competence of customizing them for each probable circumstance. If, for instance, you are going to a trade show, you can personalize the cards to say something to the effect of “Welcome to Booth #…” If you are just going to the national sales meeting with people in your company, your card can read something more standard. Don’t discount the dramatic effect of personalized office copiers .

Personalized business cards can be a great way to set yourself apart from the competition. Be sure to look into the different options before choosing one. You may find out that you can save a lot of time and money by producing the cards yourself. assume that you are seeking for be special and pay attention to your corporaiton,inspect buying characterized commerse cards. Get that competitive edge and use it.

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Customer Service Basics For Internet Marketers

August 9th, 2010

I incorporate the use of these attraction marketing tactics for thesis review specific niche market. Because internet marketing is primarily seen as an hands-free way of doing business, many people get on the bandwagon to make their fortune. It seems too easy to set up a website that people can visit in order to buy products, do all you can to attract business to your site, and just sit back and wait on the money to start rolling in. The appearance is that not much effort is needed to make it work. As a result, many new online business people operate under the assumption that customer service is something they don’t need to pay attention to. Whether you’re operating an online or a traditional, brick-and-mortar business, customer service is going to be critical to your success. Here are some ways that you, as an internet marketer, can offer good customer service to you buyers and clients.

Once your customer makes a purchase from you, get their mailing address from them and write a thank you note to them. This is going to work better for you if you don’t have a very large business yet. If you are operating a small business, though, these are the little things that customers will notice. Customers will be thrilled that you have taken the time to draft a personal thank you note and will be much more likely to buy from you again in the future. It should not take more than a few minutes for you to create a decent thank you note. This could ensure future sales that can add up to hundreds of dollars.   I experienced a lot of luck with it promoting thesis theme review.

Another way to offer great customer service is sending a discount email to someone that buys a product from you. If you set up an automatic responder, you won’t even have to deal with this personally and you can ensure return customers. This can bring you in hundreds of dollars in repeat business if you continue to do this. Everyone loves bargains and sales! Another way you could do this is to offer a coupon code that can be entered at your website, or even personalize a product specifically for them when they reply to your email.

Giving support for products or services is a good idea. Technology is more difficult for some customers than others. Customers will be so happy if you offer technical support. Make sure they know they just need to ask for your help. It will also encourage them to recommend you to their friends. Your customers will tell their friends, and they will tell their friends, and so on and so forth. By offering free support for your products and services, customers see that you care about more than just how much money you make. This will increase your business.

Good customer service makes good business sense. Check with other internet marketers to see what kind of customer service they offer. Those with good customer service will bring in more sales than those who don’t. The fact is that your customers are real people. Don’t think of them as money pots. Treating your customers with understanding will create return customers who are happy to continue hiring you. thesis theme, give it a shot yourself, and see if it works for you.

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Defining a Good Customer Service

June 3rd, 2009

I know that everyone of us had a fair share on meeting a worst or a so-so customer service.  You could have called about a certain bill that you want to be fixed or maybe some explanation about why is your bill so high.

You might have called beause you want to know more about your bill but because of unfair treatment they get from their customer service representative, even the nicest customer can act irately.  They might have treated you in a rude way or maybe they can’t explain clearly why your bills were  that high and you need to spend hours on the phone just to figure it out.  The problem may be solved in the process but think of all the hassle that it has caused.

A good customer service serves as a turning point for the customer.  In what way?  The customer service representative is literally the representative of the company and one wrong behavior would make the customer stop doing business with the company.

Those who work in customer service should be level-headed enough to settle things with the clients because if they don’t, they might end up fighting with the clients and thus losing them.

Companies should keep in mind to have a good customer service so that clients would stay.  Yes, every one of us is different.  There are people who are easy to please and there are others who would give the agents a hard time.

Evethough these customers are hard to please, they will still continue doing business with you as long as your treat them well.  As long as your customer service representative is calm in explaining to your customers their concersn, surely, they will not leave your company because of the way you’ve trreated them.

Always keep in mind that your clients are the ones who bring money to your business so they deserve a better service for their money.  To keep these customers, many companies are doing intensive training for their representatives in handling different kinds of customers.

This is a good investment for the company because you will have a greater chance of retaining your clients.  Not just proper customer handling but also training on the products and how to explain things to them.  This will give the customers confidence to the company in terms of the reliable service that they are getting. Excellent customer service is the reason why a lot of people are staying with their providers and companies.

Article by Van T and read more about him here.

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WOMENS SUNGLASSES

February 23rd, 2009

WOMENS SUNGLASSES

Women have an entirely different perception in relation to sunglasses than men. Women don’t buy sunglasses simply because they are the best or most popular in the market or because they are less expensive. It is essential to women that the sunglasses they buy must complement their unique personality and their own style statement. Therefore, many designers have come up with special collections of purely women’s sunglasses, and they are designed keeping in mind the independent nature of women.

Women purchase sunglasses for many reasons, like driving, for sports and simply to make a style statement. Especially when walking in the sun, women consider sunglasses a must to protest the eyes from UV rays. Women also tend to have an eye to catch the difference that certain colours make in sunglasses, and also realise that they are not just for style, but for a particular purpose as well. The lens tint choices are an important factor while choosing women’s sunglasses.

Most women’s sunglasses collections are either smoked, grey or a green-greyish combination, as these colours enhance the vision while not changing the colour hues. These are meant especially for bright and sunny days. On a cloudy day, women generally go for a brown or coppery tint which helps in minimising the bluish tinge due to the diffused lighting. Many women often prefer the rose hue for lenses, as they look chic, and also help in reducing the blue light. With a high contrast effect, these rose hued lenses are comforting for the eyes and also improve visibility. Rose hue lenses are also found to be long-lasting.

For women, sunglasses are a very essential part of their day to day fashion, and therefore many designers have come up with collections for the whole year. It is a fundamental fact that wearing the perfect sunglasses with the right clothes is vital, and therefore, while choosing sunglasses women need to be sure that it suits their face and sense of style.

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SUNGLASS DESIGN

February 23rd, 2009

SUNGLASS DESIGN

Sunglasses are basically an aid to the eyes, and are used as a fashionable accessory. There is a huge variety of sunglass types and styles, but all of them have one particular common design or construction. Every sunglass will have the following 3 parts which make up a sunglass design – the lens, the frame and the nose bridge.

The Lens – this is probably the most important part of a sunglass design structure. Also, this is where the different styles come into the picture where the lens is made of different material, colours and shapes. The lens colour may differ due to a style requirement or for a particular purpose in eye protection as well. However, on a general basis, the most common lens colours used are grey, yellow, brown and green. These colours are preferred because they reduce the distortion of colour while viewing through them. For a low and medium lighting situation, red coloured sunglass designs are suggested as they enhance the contrast levels. Certain lens styles in the sunglass design are polarized, meaning they are made of a Polaroid plastic sheet. This helps in reducing the glare caused by the reflection of light rays.

Frames – frames are the 2nd integral part of a sunglass design. They are made of many materials, but the most popular are nylon, plastic, metal, or an alloy or two or more metals. For sporty sunglass designs, nylon frames are used as it is very flexible and lightweight too. Nylon frames don’t break on application of pressure, but instead bend a little and then regain their normal shape. Metal frames are rigid, but they can be held on to the nose bridge by fitting hinges on the back. The ear pieces are usually curved in order for the glasses to fit snugly over the eyes and not fall off.

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STYLES OF SUNGLASSES

February 23rd, 2009

STYLES OF SUNGLASSES

Sunglasses are an aid for the eyes, to protect them from the suns rays, from dust particles and are also used as a style statement. Sunglasses come in different types, with different shades and a variety of colours as well. There are a total of 9 most popular styles of sunglasses. They are: glacier style of sunglasses, shutter shades, faded or graduated style of sunglasses, teashades style of sunglasses, wayfarers style, aviator sunglasses, mirrorshades sunglasses, Onassis style of sunglasses, and the ever popular oversized sunglasses.

Glacier sunglasses – these are a style of sunglasses which have blinders made of leather on their sides, aiming to protect the eyes by blocking the rays of the sun. Their lenses are generally dark and rounded. They are used most often in adventures like mountain climbing.

Faded/graduated Lenses – the term is in reference to the fade-like feature when the suns rays are blocked from the face. This style of sunglasses has a unique advantage that it can be worn indoors as well, without fear of falling down or tripping onto something.

Teashades – these sunglasses were popularised by famous singer John Lennon. They have been described as a kind of psychedelic glasses that are worn mainly for an aesthetic satisfaction. The teashades were mainly in vogue due to rockstars and musicians, and this was during the 1960’s.

Wayfarers – this is said to be the most popular style of sunglasses which was launched by the Ray Ban group in the 1950’s. They are the best-selling sunglasses till date.

Aviators – this is another brand by the famed Ray Ban group, which is shaped like an oversize teardrop having thin frames. It was launched first in 1936, and became a craze especially with pilots of the time. Hence the name aviators.

Oversized – these look are literally as their name suggests, large sized. They were very fashionable in the 1980’s and were used mostly for humour on shows and events.

 

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NIGHT SUNGLASSES

February 23rd, 2009

NIGHT SUNGLASSES

Night Sunglasses are types of visual aid which riders and drivers wear at night, in order to avoid the glare from headlights and other objects. Most drivers have this problem during night driving where streetlights and the like are reflected from the street surface & the windscreen, and cause problems in seeing the road ahead. More often than not, the glare from lights is a mere distraction to drivers, but sometimes, they tend to get dangerous when they prevent the driver from seeing clearly, and can even lead to major accidents. In such situations, night sunglasses come in very handy, as they secure the eyesight from such glares and make driving in the night easy.

In the monsoon season, there is more danger of light reflection as the wet conditions magnify the reflection many-fold. Here night sunglasses are very essential. When it comes to motorcycle riders, wearing of night sunglasses while riding is simply a must, because they are not even protected by the shelter of a car, and they are the ones who get the maximum impact of on-coming headlights. There are certain kinds of night sunglasses which can be used both during the day-time and night; these types of sunglasses are handy for motorcyclists.

Night sunglasses are a special kind of make, where the lenses are of a yellowish or amber colour, and they come coated with an anti-reflecting material. This yellowish hue is used for night sunglasses because it tends to lessen the blue light that our eyes transmit. These specialised night sunglasses can also be worn in the daytime, in conditions of fog and hazy weather.

However, most sources in the eye-ware industry speak against wearing of night sunglasses. They reason this with the fact that night sunglasses, while reducing the glare, also reduce the driver’s visibility.

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FAKE SUNGLASSES

February 23rd, 2009

FAKE SUNGLASSES

Most good quality sunglasses are branded wear, and are therefore expensive as well. Some of the brands are not affordable by the common man. However, in certain websites and stores, similar types of sunglasses are offered at lower costs. These are known as fake sunglasses websites. Fake sunglasses are meant to fill in the gap where the expensive branded ones are nor affordable. These stores or websites offer the latest sunglass trends in their replica designs, and advertise these fake sunglasses at lower rates. Some websites even advertise the fact that their main goal is to spread these fake sunglasses in the market.

Fake sunglasses websites and stores offer customers the newest designs, almost at the same time as their originals are launched. They select designs to replicate based upon the quality, demand and market situations. Nowadays, even celebrities are known to wear these fake sunglasses, as the question always arises as to why pay more for something when you can get it for less.

The latest development that the fake sunglasses stores have come up with is to blend the replicated design with the original work, so as to give customers an exact imitation of the real branded sunglass. So much so that these fake sunglasses are not even differentiable from the real thing. Whether this trend is famous or infamous, fake sunglasses are considered to be ideal for those who are very fashion conscious, and are not able to afford the high priced branded wear.

However, though these fake sunglasses websites advertise themselves to make replicas of originals; they also have a disclaimer stating that customers are not to expect the sunglasses to be exactly like the real thing. They are simply a copy of the branded wear, which are less expensive and are of good enough quality.

 

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Speaker Buying Tips

February 23rd, 2009

Speaker Buying Tips

Surround sound speakers add an extra dimension to the home theatre system and give an overall excellent viewing experience. The speakers, when strategically placed, can give you a feeling as though you are part of the scene with sounds coming from all around the room.

Here are few tips to buy surround sound speakers for your home theatre systems:

1.    Choosing Speakers and Subwoofers: All the speakers for surround sound have separate channels unlike the usual speakers. The subwoofers are the speakers that reproduce the low frequency signals. All the low frequency signals are caught by the subwoofer and amplified before reproducing it.
2.    Size of the Room: One has to keep in mind the dimensions of the room before choosing the speakers for surround sound. Depending on the space you have and the quality of sound you want, you can choose the right set of speakers.
3.    Choosing the Speaker Size: It is not considered a crime to mix different sized speakers to your home theatre system, but it advisable that one does so that there will be no miss-match of different electrical equipments. Sometimes it may result in poor sound quality. Also be careful in choosing the right size of surround speakers because if the sizes are different then the surround effect will definitely reduce and you can only blame yourself for it.
4.    Sound Formats: Surround sound speakers come in different format like Pro Logic II and Dolby Digital and most of the systems today support various sound formats like Dolby EX/DTS ES and the Dolby Digital/DTS. Nevertheless one must be aiming to get the quality of the sound that one wants to choose the right speaker as there are many brands to choose from in the market today. It is advisable to check the performance of the speakers under different sound equaliser settings like changing the bass, midrange and midrange settings.

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